Every moment of encounter is unique, and the value put on quality encounters is on the rise. Future winners are those who are able to turn customer encounters into unforgettable moments and best customer service experiences, regardless of time, place or service channel. When this is also done while respecting the brand, and in close co-operation with the customer, personal and successful encounters are born.
Moment Group – Encounters between people
Ina Finland Oy and Midas Touch Oy, two strong long-term Contact Center experts of the same group, will in the future, be part of Moment Group Oy.
Moment Group sees customer service in a new way; contact channels, times or localitions aren’t significant in relation to the customer service experience, but the human encounters that happen in those channels, times and locations, are.
Moment Group facts
Moment Group is an important employer in five locations: Tampere, Iisalmi, Pieksämäki, Espoo and Fuengirola.
- 250+ in-house employees (excluding agency workers)
- 500+ corporate clients
- 24/7 service from human to human
- 4 000 000+ encounters a years
- More than 8 million euro in annual sales
- REACHABILITY 24/7
- CUSTOMER SERVICE
- HELP DESK
- SWITCHBOARD MANAGEMENT
- OVERFLOW SERVICE
- SERVICE NUMBERS
- APPOINTMENT BOOKING
- MARKET SURVEYS
- MARKET RESEARCH
Please contact us for more information!
Tel +358 10 400 6001